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Frequently Asked Questions
Quick answers to common questions about booking with Wayfarer Travel.
Is Wayfarer Travel affiliated with TAANZ, IATA, or other travel authorities?
No. Wayfarer Travel is an independent travel agency and is not currently a member of TAANZ (Travel Agents' Association of New Zealand), IATA (International Air Transport Association), or any similar industry body.
What this means for you: we are not tied to specific supplier partnerships or preferred-provider agreements. That independence lets us shop across the market to find the best rates, routes, and inclusions for your specific trip — rather than being limited to a narrow panel of partners.
Your consumer protections remain unchanged. We operate under New Zealand law, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. Every booking we arrange is also backed by the underlying supplier's own terms, conditions, and financial protections (for example, airline ticketing regulations and hotel cancellation policies).
If you have any questions about how this affects your booking, please contact us and we will be happy to explain.
Do I need travel insurance?
We strongly recommend comprehensive travel insurance for every trip. It should cover cancellation, medical expenses, personal liability, and disruption. We can provide a quote for Allianz Partners Insurance on request, or you are welcome to arrange your own cover.
What happens if my trip is cancelled?
If your supplier cancels for reasons beyond your control, we will pass on to you any refund we recover from them. If you cancel, supplier cancellation fees may apply (in some cases up to 100% of the booking value). Our Terms and Conditions explain this in detail, including our amendment fees.
How do I make a booking?
Start by contacting us with your travel plans. We will prepare a tailored itinerary and quote. A deposit or full payment may be required to confirm, depending on the supplier. We will walk you through every step.