Privacy Policy

1. Who we are

Wayfarer Travel is an independent travel agency based at 426 Mangawhero Road, Otorohanga, Aotearoa. For any privacy-related questions, you can contact us at contact@wayfarertravel.co.nz or by phone at +64 7 280 7402.

2. What information we collect

We collect personal information necessary to plan, book, and manage your travel arrangements. This may include:

• Your full name, date of birth, and contact details (email, phone, address)
• Passport information, including nationality and passport number
• Travel preferences, dietary requirements, and accessibility needs
• Payment and billing information
• Details about your travel companions, where you provide them
• Health information relevant to travel insurance or medical requirements, also including Travel Insurance policy numbers
• Communication history and any feedback you provide.

3. How we collect information

We collect information directly from you when you:

• Complete our trip inquiry form or contact us by email or phone
• Confirm a booking and provide traveller details
• Share passport copies or other documentation
• Request a travel insurance quote or complete a medical assessment

We do not use cookies or tracking technologies to collect personal information about your browsing behaviour on our website.

4. Why we collect your information

We use your personal information solely to:

• Plan, book, and manage your travel arrangements
• Communicate with you about your trip, including updates and changes
• Arrange travel insurance on your behalf, where requested
• Facilitate administrative tasks such as visa applications
• Provide in-trip support and assistance
• Comply with legal and regulatory requirements

We will not use your information for marketing purposes unless you have explicitly consented to this.

5. Who we share your information with

To deliver your travel arrangements, we may share your personal information with:

• Airlines, hotels, tour operators, and other travel suppliers
• Allianz Partners Insurance (and/or other Travel Insurance Suppliers), if you request travel insurance
• Visa processing services, where you request administrative assistance
• Our payment processing partners

We only share the information necessary for each supplier to fulfil their part of your booking. We do not sell your personal information to third parties unless you have explicitly consented to this.

6. How we protect your information

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. This includes:

• Storing digital records in secure, access-controlled environments
• Limiting access to your information to authorised advisors only
• Using encrypted communication where possible
• Requiring our suppliers to handle your data in accordance with applicable privacy laws

7. How long we keep your information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Managing your current and future bookings
• Responding to any disputes, insurance claims or complaints
• Complying with legal and tax record-keeping obligations

Once your information is no longer required, we will securely delete or de-identify it.

8. Your rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or incomplete information
• Ask us to delete your personal information, where appropriate
• Complain to the Privacy Commissioner if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details in Section 1.

9. Overseas transfers

Because travel arrangements often involve international suppliers, your personal information may be transferred to and stored in countries outside of New Zealand. This includes destinations you are travelling to, as well as countries where airlines, hotels, or booking systems are based. We take reasonable steps to ensure that any overseas recipient handles your information in accordance with applicable privacy standards.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: