Legal

Terms and Conditions

Please ensure that you take the time to read the Important Information and Wayfarer Travel General Terms and Conditions section prior to confirming your itinerary with us.

Important Information

When it comes to travel, we know it is hard to beat the excitement and anticipation of a new adventure. Because we would hate for unnecessary surprises to spoil your plans or leave you out of pocket, please make sure that you check out the important information below prior to confirming travel with us.

Please check that all names in your booking are correct (names must be exactly as per passport names) prior to confirming your booking.
If you are travelling to or from New Zealand internationally, please send us a photo or copy of the personal details page of your passport at the time of confirming this booking.
Please check your passports are undamaged, have blank pages and remain valid for at least six months after your planned return date, or you could be denied boarding.
All travellers are individually responsible for meeting all government and supplier travel requirements, including passports, visas, documentation, health and any other requirements.
Government regulations regarding travel can change at short notice and may result in additional cost or financial loss; therefore, any use of travel services we arrange as sales agent for our suppliers is at your own risk. We recommend that you check safetravel.govt.nz for the latest government advice prior to booking and commencing travel.
If frequent flyer points are important, please let us know prior to confirming your travel, as some fares are ineligible for points or upgrades.
We strongly recommend comprehensive travel insurance for every trip. It should cover cancellation, medical expenses, personal liability, and disruption. We can provide a quote for this on request, or you are welcome to arrange your own cover.
If you have received a quote for insurance and/or a policy number for Allianz Partners Insurance, and you or any travellers have a pre-existing medical condition, then you must call +64 800 420 248 for a confidential medical assessment to confirm your coverage within 14 days of the policy being issued. Failure to disclose and complete a medical assessment with our insurance provider, for any pre-existing conditions (relating to physical and/or mental health), may result in any subsequent claim against your policy being denied.
We are not licensed to provide health, visa or immigration advice, and any advice we provide is of a general nature only. However, we can provide administrative assistance with completing visa applications (fees may apply) or refer you to recommended specialists for assistance to confirm visa requirements for any country you are travelling to. Your GP will be able to advise on vaccinations or medical requirements for any destination you are travelling to.
If you are leaving or coming to New Zealand on a foreign passport, please ensure you have a re-entry visa prior to your departure.
There are a few things that can prevent you from travelling — such as unpaid fines (visit payorstay.govt.nz). Or if you have a criminal conviction, serious travel conviction (Clean Slate legislation does not apply to international travel), or serious health problem or communicable disease, a visa may be required to enter any country and can take more than 8 weeks to process.
Please let us know if you have any specific seating, baggage, meal or assistance requirements prior to confirming your booking. However, please be aware that special requests can vary depending on airport, airline, aircraft, route and fare, and are not guaranteed until check-in.

1. Introduction

Welcome to Wayfarer Travel. These Terms and Conditions govern your use of our website and travel planning services. By accessing or using our services, you agree to be bound by these terms.

2. Services

Wayfarer Travel is an independent travel agency providing trip planning, booking assistance, and travel advisory services. We work to secure the best available rates and upgrades on behalf of our clients. All bookings are subject to the terms and conditions of the underlying suppliers (airlines, hotels, tour operators, etc.). We are not obligated by any Supplier to offer their products to you.

3. Booking & Payment

A deposit or full payment may be required to confirm bookings, depending on the supplier's policy. Final payment terms will be communicated at the time of booking. Prices are quoted in New Zealand Dollars unless otherwise stated and are subject to availability and change until confirmed.

4. Cancellations & Amendments

We like to be upfront about what happens if your travel is cancelled. Where travel arrangements are cancelled for any reason for any event beyond our control, then we will pay to you in full any refund received from the supplier on your behalf. However, any refunds payable to you may not include commission paid by the suppliers to us for services provided and any additional income earned in relation to the booking. Where travel arrangements are cancelled by you for any reason prior to full payment being made, then any Wayfarer Travel non-refundable service fees will also be forfeited.

Suppliers have their own contracts covering cancellation, and charges for alterations and cancellation may apply of up to 100% of the value of the booked item. Other supplier terms and conditions may also apply in relation to your booking.

Any changes after booking made for any reason will incur a Wayfarer Travel amendment fee plus any principal (supplier) fees. Re-issue, amendment and upgrade conditions must be completed as per the terms and conditions of the relevant principal.

In addition to any supplier fees, the following Wayfarer Travel amendment fees will apply:

Each change to a domestic booking: a fee of $30 per passenger per booking in addition to principal fees will apply.
Each change to an international booking (excluding Trans-Tasman/South Pacific bookings) will incur a fee of $150 per passenger per booking in addition to principal fees.
Each change to a Trans-Tasman/South Pacific booking: a fee of $50 per passenger per booking will apply in addition to principal fees.

5. Travel Insurance

We strongly recommend comprehensive travel insurance for every trip. It should cover cancellation, medical expenses, personal liability, and disruption. We can provide a quote for this on request, or you are welcome to arrange your own cover.

6. Liability

Wayfarer Travel acts as an intermediary between you and travel suppliers. We are not liable for the acts, errors, or omissions of suppliers, including but not limited to delays, overbooking, or changes to services. Our liability is limited to the fees paid for our planning services.

7. Privacy

We collect and handle personal information in accordance with New Zealand's Privacy Act 2020. Your information is used solely for the purpose of planning and booking your travel arrangements.

8. Governing Law

These terms are governed by the laws of New Zealand. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of New Zealand.

9. Industry Memberships

Wayfarer Travel is an independent travel agency. We are not currently a member of TAANZ (Travel Agents' Association of New Zealand), IATA (International Air Transport Association), or any similar industry authority.

Our independence means we are free to compare options across the market rather than being restricted to a panel of preferred partners. Your bookings remain protected by New Zealand consumer law and the terms and conditions of the airlines, hotels, and other suppliers we arrange on your behalf.

If you have questions about what this means for your booking, please see our FAQ page or contact us directly.

10. Contact

For questions about these Terms and Conditions, please contact us at:
Email: contact@wayfarertravel.co.nz
Phone: +64 7 280 7402
Address: 426 Mangawhero Road, RD 5, Otorohanga, 3975, New Zealand.